
TICKETS FROM
ServiceNow or another ITSM
CATEGORY
Virtualization
AUTONOMY
Investigate only, with a person, or on its own
DEPLOYMENT
On-prem, cloud or hybrid
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SPECIALTY_BRIEFING
// WHAT 2501 DOES
2501's three Proxmox VE Operators handle VM and container lifecycle, node and cluster health, storage, and backup and restore on Proxmox VE: one through the Proxmox API, one on a node itself and one across a cluster. They act only as far as you allow.
A node runs hot and nobody knows which guest is responsible, or a VM has stopped. Each ticket starts by working out whether the problem is the hypervisor or a guest.
The three Proxmox VE Operators each reach Proxmox VE a different way:
Through the API or on a node, it diagnoses on its own and starts a stopped guest when the ticket asks. Stopping, resetting, reconfiguring or migrating a running guest is set out for a person to approve.

What will it never do on its own? Delete a VM or container, whichever way it connects. On a cluster, changing quorum or removing a node also needs a person's confirmation.
Can it tell which guest is loading a busy node? Yes. It names the guest and whether the load is a spike or sustained, or says the load is the node's own.
Each page is one kind of ticket, and how this specialty handles it within the limits you set.
> READY_TO_DEPLOY
Book a technical demo and walk through your own environment with the 2501 team.