AGENT SPECIALTY //
Virtualization
The XCP-ng and Xen Orchestra Operators handle busy hosts, halted or hung VMs and full storage on XCP-ng and XenServer. Changes to running guests wait for a person.

TICKETS FROM
ServiceNow or another ITSM
CATEGORY
Virtualization
AUTONOMY
Investigate only, with a person, or on its own
DEPLOYMENT
On-prem, cloud or hybrid
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SPECIALTY_BRIEFING
// WHAT 2501 DOES
2501 works on XCP-ng and XenServer in two ways: the XCP-ng CLI Operator from the host's control layer, or the Xen Orchestra API Operator through Xen Orchestra's API from a management host, without logging in to the hypervisor itself. Diagnosis runs on its own, and changes to a running guest are proposed for a person to approve.
A host looks saturated, a VM shows as halted, a storage repository is nearly full. On Xen, the first question is which layer is at fault: the host's control layer is itself a virtual machine with a slice of the host, and a busy guest does not show in its load.
The XCP-ng specialties handle busy hosts, halted or hung VMs, full storage repositories and a full disk in the control layer, and trace each problem to the right layer: the control layer, the host or a guest. Through Xen Orchestra, anything its account is not allowed to do is reported, not worked around. Either way, the agent may start a halted VM a ticket asks for, while stopping, rebooting, reconfiguring or migrating a guest, or deleting anything, is set out for a person to approve. Management appliances, Xen Orchestra included, are never its target.

Will it restart the host's management software to bring the web interface back? Not on its own. A restart leaves guests running but interrupts the web interface and API and aborts running tasks, so it is a person's decision.
Does it work with XenServer as well as XCP-ng? Yes. Both specialties cover XCP-ng and XenServer.
Each page is one kind of ticket, and how this specialty handles it within the limits you set.
> READY_TO_DEPLOY
Book a technical demo and walk through your own environment with the 2501 team.