TECHNOLOGY //
Operating systems
2501 investigates and fixes everyday Linux problems such as full disks, failed services and CPU spikes over SSH, as an account you create, within limits you set.
TICKETS FROM
ServiceNow or another ITSM
CATEGORY
Operating systems
AUTONOMY
Investigate only, with a person, or on its own
DEPLOYMENT
On-prem, cloud or hybrid
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TECHNOLOGY_BRIEFING
// WHAT 2501 DOES
2501 works on Linux hosts over SSH, as an account you create for it, with only the permissions you grant. It diagnoses and fixes day-to-day failures within limits you set: a full partition, a service that will not start, a CPU spike.
Most Linux incidents are not hard. They are repetitive: the same checks, the same known fix, on a different host at a different hour, followed by the same write-up.
Linux specialties take these requests from your ticketing system. Disk Manager investigates disk space and carries out safe cleanup and log rotation, and Disk Manager LVM does the same on LVM volumes. Services Manager Linux troubleshoots services running under systemd, Docker and similar runtimes, while SysOps, the baseline specialty, covers general system operations. Hosts can be reached directly, through a bastion, or from inside a network that accepts no inbound connection. Network discovery can propose the hosts on the subnets you choose for you to confirm, and runbooks you upload become rules each agent receives when they apply. What it changed, and why, is always reported.
Does the agent need root? No. It runs as a dedicated user granted only the specific commands it needs, such as restarting named services.
Can it reach hosts behind a bastion? Yes, and hosts on isolated networks that accept no inbound connection at all.
Do we have to register every host by hand? No. Discovery can propose them, or you can import an existing inventory.
> READY_TO_DEPLOY
Book a technical demo and walk through your own environment with the 2501 team.
