AGENT SPECIALTY //
Virtualization
The Proxmox VE Operators handle VM and container lifecycle, node and cluster health, storage, and backup and restore, through the Proxmox API or on the node itself.

TICKETS FROM
ServiceNow or another ITSM
CATEGORY
Virtualization
AUTONOMY
Investigate only, with a person, or on its own
DEPLOYMENT
On-prem, cloud or hybrid
█
SPECIALTY_BRIEFING
// WHAT 2501 DOES
2501's three Proxmox VE Operators handle VM and container lifecycle, node and cluster health, storage, and backup and restore on Proxmox VE: one through the Proxmox API, one on a node itself and one across a cluster. They act only as far as you allow.
A node runs hot and nobody knows which guest is responsible, or a VM has stopped. Each ticket starts by working out whether the problem is the hypervisor or a guest.
The three Proxmox VE Operators each reach Proxmox VE a different way:
Through the API or on a node, it diagnoses on its own and starts a stopped guest when the ticket asks. Stopping, resetting, reconfiguring or migrating a running guest is set out for a person to approve.

What will it never do on its own? Delete a VM or container, whichever way it connects. On a cluster, changing quorum or removing a node also needs a person's confirmation.
Can it tell which guest is loading a busy node? Yes. It names the guest and whether the load is a spike or sustained, or says the load is the node's own.
Each page is one kind of ticket, and how this specialty handles it within the limits you set.
> READY_TO_DEPLOY
Book a technical demo and walk through your own environment with the 2501 team.