SOLUTION //
NoSQL Manager
Flushing Redis or lifting its memory limit clears the alert and can lose data. How 2501 finds what is filling the memory, deletes nothing, and leaves capacity to you.

TICKETS FROM
ServiceNow or another ITSM
SAFEGUARDS
Your rules, confirmation and blacklists
AUTONOMY
Investigate only, with a person, or on its own
DEPLOYMENT
On-prem, cloud or hybrid
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SOLUTION_BRIEFING
// HOW 2501 HANDLES IT
When Redis nears its memory limit, flushing it or lifting the limit clears the alert, but a flush deletes data an application may still need, and without a limit nothing keeps memory in check. 2501 finds what is filling the memory, deletes no data, and leaves the capacity decision to a person.
Depending on how it is set up, a full Redis either refuses writes or quietly drops keys to make room, and the application behind it starts to fail, sometimes with no obvious error.
The NoSQL specialty takes the alert from your ticketing system and establishes how Redis is set up, on its own, with automatic failover or as a cluster, since each fails differently. It pins the pressure to its cause: memory that jumped or grew steadily, a few very large keys, or keys that should have expired and never did. It also checks that replicas and backups to disk are healthy.
It reports the cause with the evidence and a recommended next step. Capacity problems are escalated for planning, never solved by deleting data.

Why not just flush the cache? A flush deletes everything in that database, including data an application may still need, so 2501 never flushes Redis.
What if keys that should expire never do? Memory keeps growing, and a bigger limit only delays the next alert. 2501 reports those keys as the cause, so they can be fixed where they are written.
> READY_TO_DEPLOY
Book a technical demo and walk through your own environment with the 2501 team.