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2501/Use cases/Problems

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PROBLEMS 2501 HANDLES

Problems 2501 handles

Each page is one problem your team sees in a ticket, and how the agent specialty that owns it handles it within the limits you set.

problemscategoriesEvery actionchecked first

Find a problem

Filter by category, or browse every problem. Each one belongs to a single agent specialty.

A failed CI run is classified by 2501 as transient or real: a transient failure is retried once, and a real one goes with the evidence to the author, the platform team or the service owner

Failed CI run: flaky or real?

See how it is handled

Infrastructure that drifted from its Terraform configuration is reconciled by 2501 only when Terraform is clearly the source of truth, and a change that looks deliberate goes to a person instead

Terraform Operator

Infrastructure drifting from its Terraform configuration

See how it is handled

A Rundeck job chain that stopped at a failed job, leaving the jobs after it unrun, completes after 2501 fixes the underlying cause and reruns the whole chain from its start

Batch Scheduling

Rundeck job chain stopped partway

See how it is handled

A host above its CPU threshold because of a busy process comes back to normal after 2501 confirms that process is the cause rather than a symptom and remediates it

CPU spike above threshold

See how it is handled

A slow Windows server is diagnosed by 2501 from its event logs, processes, services and performance data, and out of the box the ticket gets the cause, the evidence and the fix it would make, with nothing changed

Windows server running slowly

See how it is handled

An Azure VM that stops answering answers again after 2501 finds whether the network rules, the VM or the system inside it is at fault and applies the fix that matches the cause

Azure VM unreachable

See how it is handled

A Compute Engine instance that shows as running but does not answer is reached again after 2501 finds whether the network or the instance is at fault and makes the most precise fix that restores it

Google Cloud Central

Compute Engine instance unreachable

See how it is handled

An undersized EC2 instance under heavy load is stopped, resized, started and confirmed running at its new size by 2501, keeping the same disk, data and private address

Resizing an EC2 instance

See how it is handled

An IIS application pool that keeps stopping runs again beside the other sites after 2501 finds the cause, fixes it and restarts only that pool, never resetting all of IIS

Services Manager Windows

IIS application pool keeps stopping

See how it is handled

A pod keeps being killed and restarted for using more memory than its limit, and runs stable beside the other pods after 2501 sets a limit that fits what the workload really uses

Kubernetes Operator

Pod stuck in CrashLoopBackOff after being OOMKilled

See how it is handled

A web app shows an error because the database behind its API service failed first, and 2501 follows the chain, fixes the database and brings every service back to running

Services Manager Linux

Service failing on a broken dependency

See how it is handled

A systemd service that failed and stopped retrying, with a last error that is only a consequence, stays up after 2501 fixes the underlying fault, clears the stopped retries and confirms it

Services Manager

Systemd service failing to start

See how it is handled

A red Elasticsearch cluster with unassigned primary shards gets back what can be recovered after 2501 finds why each shard is unassigned, without deleting an index or forcing a stale copy

Elasticsearch Operator

Elasticsearch cluster red

See how it is handled

A disk filled by Oracle archived logs, with the database no longer accepting changes, gets space back after 2501 clears the logs in step with the backup records and checks the database is healthy

Oracle archived logs filling the disk

See how it is handled

PostgreSQL out of connections gets room back after 2501 finds what is holding them, clears the sessions that are clearly stuck and names the application behind the problem, leaving the connection limit to a person

PostgreSQL Manager

PostgreSQL running out of connections

See how it is handled

Redis near its memory limit, filled by a few very large keys and keys that never expired, is diagnosed by 2501, which reports the cause with the evidence, deletes no data and leaves capacity to a person

Redis running out of memory

See how it is handled

A drive filled by a SQL Server transaction log and old backup files gets space back after 2501 confirms the backup chain is intact, and the instance is checked healthy after every change

SQL Server Manager

SQL Server transaction log full

See how it is handled

A user who cannot log in to the domain gets the real cause fixed after 2501 checks the account, the domain controller in use, DNS and the policies that apply, and confirms the change reached the other domain controllers

Active Directory Operator

User cannot log in to the domain

See how it is handled

A request to allow one flow on a Palo Alto firewall ends with 2501 adding the rule with its zones where the ticket says, previewing the commit and committing only its own changes

PaloAlto Manager

Adding a security rule on a Palo Alto firewall

See how it is handled

A failed network login recorded in Cisco ISE is diagnosed by 2501 from the reason ISE recorded, which fixes what belongs in ISE with the smallest change and hands the rest to the team that owns it

Cisco Operators

Cisco ISE authentication failure

See how it is handled

A reverse proxy answering with an error because it still sends traffic to an old address serves the site again after 2501 corrects the route and applies it with a reload, keeping live connections open

Reverse Proxy Manager

Reverse proxy cannot reach the server behind it

See how it is handled

A site-to-site VPN request with no shared key ends with 2501 configuring the FortiGate end of the tunnel, its route and policies, verifying each change and leaving the key for your team rather than guessing it

FortiOS Manager

Setting up a site-to-site VPN on a FortiGate

See how it is handled

An expiring certificate on an HAProxy ALOHA load balancer is replaced by 2501 only once the renewed certificate, its private key and the full chain match, then confirmed and saved to the appliance so it survives a reboot

HAProxy Aloha Manager

SSL certificate expiring on an HAProxy ALOHA load balancer

See how it is handled

An alert that pages on-call night after night is sorted by 2501 as a real problem, already recovered, a misfiring rule or missing data, with real problems sent to their owner and any silence kept narrow and short

Observability Operator

Noisy alert that keeps firing

See how it is handled

A critical vulnerability alert on RHEL-based hosts is investigated read-only by 2501, which checks whether the affected version really runs, where and who can reach it, then reports the real severity with the evidence, patching nothing

Certalert Investigator

Vulnerability alert triage: is it really exploitable here?

See how it is handled

A full C: drive on Windows Server drops back below its threshold after 2501 clears only what is safe for the server role, leaving shadow copies, crash dumps and event logs to careful handling and a person

Disk Manager Windows

C: drive full on Windows Server

See how it is handled

A partition over its threshold with old logs, old caches and crash files drops below the threshold after 2501 removes only what is safe to remove, keeping the data still in use

Disk partition full

See how it is handled

An LVM logical volume filling up gets back the space that is safe to remove, while 2501 leaves database files to a person, flags runaway logging for a service fix and recommends whether to extend, never extending the volume itself

Disk Manager LVM

LVM logical volume full

See how it is handled

A NetApp ONTAP volume filled by user data, snapshots and overhead gets room back after 2501 works out where the space went and grows the volume while leaving the aggregate headroom, deleting no snapshot replication depends on

NetApp ONTAP Operator

NetApp ONTAP volume full

See how it is handled

A failed Veeam backup job is traced by 2501 to the machines behind it, with a cause named for each, temporary failures retried and each machine reported with its last usable restore point

Veeam backup job failed

See how it is handled

A Proxmox VE VM that will not start is running again after 2501 checks the cluster and the node as well as the VM and applies the fix within your rules, or hands a person what is in the way

Proxmox VE Operators

Proxmox VE VM will not start

See how it is handled

A VMware datastore filled by old snapshots and folders left by removed machines gets space back after 2501 removes the snapshots your policy allows in small batches, keeping anything that only looks orphaned

VMware Datastore Operator

VMware datastore full

See how it is handled

An XCP-ng host reported busy, where the load seen on logging in describes only the control layer, is traced by 2501 to the guest really to blame, while running guests wait for a person

XCP-ng and Xen Orchestra Operators

XCP-ng host reported busy

See how it is handled

How 2501 works

The platform behind every specialty: how tickets reach the agents, how they plug into your tools, and the guardrails around them.

A ticket asks for a fix on a specialty locked to investigate only, and 2501 answers with a diagnosis instead: what it found with the evidence and why it did not act, in a comment on the ticket, with nothing changed

Read-only AI investigation

See how it works

A command from an agent's plan passes every layer that bounds the agent, its access, the blacklist, read-only enforcement, your operational rules and a bounded job, and only the operational rules are an instruction to the agent

Guardrails: what an agent may never touch

See how it works

Universal Gateway

See how it works

Maintenance Automation

See how it works

MCP / A2A plugins

See how it works

Incidence Auto-Resolution

See how it works

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